Frequently Asked
Questions

no.1jili requires at least one valid, government-issued photo ID to complete KYC verification. Accepted documents include:

• Philippine passport
• SSS or GSIS ID
• Driver's license issued by the LTO
• PhilSys National ID
• PRC Professional ID
• Voter's ID issued by COMELEC

You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last three months). KYC is mandatory before your first withdrawal can be processed.

No. Each player is permitted to hold only one no.1jili account. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any bonuses or winnings. If you have forgotten your login credentials, use the password reset function on the login page rather than creating a new account. If you believe your account has been compromised, contact our support team immediately via live chat.

To reset your password, go to the no.1jili login page and click "Forgot Password." Enter the email address associated with your account and we will send you a password reset link within a few minutes. Click the link in the email, enter your new password, and confirm it. For security, your new password should be at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers, and symbols. If you do not receive the reset email within 10 minutes, check your spam folder or contact our 24/7 live chat support.

Most no.1jili accounts are verified within 24 to 48 hours after all required documents have been submitted. During peak periods — such as major Philippine holidays or promotional events — verification may take up to 72 hours. You will receive an email notification once your account has been approved. If your verification is taking longer than expected, you can check the status from your account dashboard or reach out to our support team for an update.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. The specific contribution rates are listed in each promotion's terms and conditions.

If you have a valid no.1jili promo code, you can enter it during the deposit process or in the "Promotions" section of your account dashboard. Enter the code exactly as provided — promo codes are case-sensitive. Once applied, the corresponding bonus will be credited to your account automatically, provided all eligibility conditions are met (such as minimum deposit amount and account verification status). If a promo code is not working, check its expiry date or contact our support team for assistance.

Yes, all bonuses at no.1jili have an expiry period. The standard expiry window is 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirements are not completed within the expiry period, the bonus and any associated winnings will be forfeited automatically. The expiry date for each active bonus is visible in your account's bonus section. We recommend checking this regularly so you do not miss out on completing your wagering before the deadline.

To request self-exclusion, log in to your no.1jili account, go to your profile settings, and select "Responsible Gaming," then "Self-Exclusion." Choose your preferred exclusion period — 6 months, 1 year, 3 years, or permanent — and confirm your decision. The exclusion takes effect immediately and cannot be reversed before the chosen period ends, even if you contact our support team. During the exclusion period, you will not be able to log in, deposit, or place bets. If you are struggling with gambling-related issues, we strongly encourage you to use this tool — your well-being comes first.

Problem gambling can affect anyone, regardless of income level or background. Common warning signs include: spending more money or time gambling than you intended, chasing losses by placing bigger bets to recover what you lost, neglecting work, family, or personal responsibilities because of gambling, borrowing money or selling belongings to fund gambling, feeling anxious or irritable when not gambling, and lying to friends or family about your gambling activity. If any of these sound familiar, we encourage you to use no.1jili's self-exclusion tools and reach out to PAGCOR's responsible gaming program or the National Center for Mental Health (NCMH) in Mandaluyong for confidential support.

Absolutely. Setting a deposit limit is one of the most effective ways to stay in control of your gambling budget. From your no.1jili account dashboard, navigate to Responsible Gaming and select "Deposit Limits." You can set a maximum deposit amount per day, per week, or per month in Philippine Peso. Once a limit is set, it takes effect immediately. If you want to increase your limit, a mandatory 7-day cooling-off period applies before the increase becomes active — this is a deliberate safeguard to prevent impulsive decisions. Decreasing your limit, however, takes effect right away.